What are Paymm's customer support hours?

Phone support is available Mon–Sat, 9:00 AM – 6:00 PM IST on +91 93433 00271. Email support is monitored 7 days a week; we reply within 24 hours.

How do I cancel a flight booked on Paymm?

Open My Bookings in the Paymm app or website, select the ticket and tap Cancel. Refunds follow the airline's fare rules and are credited to your original payment method or Paymm wallet within 5–7 working days.

Where is Paymm registered?

Paymm is operated by PAYMM ADVISORY PRIVATE LIMITED, GSTIN 10AAMCP7167L1Z1, registered in 2nd Floor, Ranjan Galaxy, Main Road Karbigahiya, Near Nutan Apartment, New Karbigahiya, Patna, Bihar, 800020, India.

Contact Paymm

Booking help, cancellations, refunds or invoices: reach a real person on the channels below. Phone support Mon–Sat, 9 AM – 6 PM IST · Email support 7 days a week.

Email Us

Email support is monitored 7 days a week; we reply within 24 hours.

support@paymm.in

Call Us

Mon–Sat, 9:00 AM – 6:00 PM IST

+91 93433 00271 Message on WhatsApp

Registered Office

PAYMM ADVISORY PRIVATE LIMITED

2nd Floor, Ranjan Galaxy, Main Road Karbigahiya, Near Nutan Apartment, New Karbigahiya, Patna, Bihar, 800020, India

GSTIN: 10AAMCP7167L1Z1

Before you call: quick answers

Need to cancel or change a ticket?: Go to My Bookings, open the ticket and choose Cancel or Reschedule. Airline fare rules apply and are shown before you confirm. Refund timelines are in our refund policy.
Want a GST invoice?: Enter your company GSTIN on the traveller details screen before payment. The invoice is emailed with your ticket and is also available under My Bookings.
Haven't received your ticket?: Tickets are sent by email and WhatsApp within minutes of payment. Check spam, then email us with your booking reference and we will resend it.
Grievance officer: For complaints not resolved by support within 7 days, write to support@paymm.in with the subject line "Grievance" and your booking reference.

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